亚马逊申诉信范本，小白必读！

Dear Amazon,

Thanks for your mail and feel sorry for the negative customer experience the product caused.

From your mail we noticed the main problem of the product is “not working”.To find the cause, we contacted with our supplier and the shipping carrier for help.

From our shipping carrier, we realized that some of the products maybe damaged during the shipping, and try to let our carrier do something to help us with the problem.

In negotiation with our carrier, we resolutely expressed our determination that we want to send perfect products to customers and our carrier promised they will add more protective material in the product package to avoid shipping damage on the products.

品牌名 is a responsible old brand, we are dedicated to provide good product and service for our customers.

We feel really sorry for the negative shopping experience and will take actions on the following to improve us:

1.Supervision the carrier to do what they promised, we will select the best filler to protect our products during the shipping.

2.Test every product to make sure it is normal to be sent, so that customers could received the 100% status products.

3.Try to contact these customers to give they compensation and try to make them satisfy with this shopping.

4.Organize our staffs to learn Amazon's rules better, improve their comprehension on customer service

5.Answer customer mails in 24 hours, help them to solve any problem about the product or service

It is our pleasure to have the chance selling on the Amazon, and will try the best to provide a good shopping experience. This trouble will let us be more careful about product quality.

Thanks for Amazon's help on us.

Have a good day.

Waiting for your reply.

Your sincerely,

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