亚马逊账号申诉，账号解封实例分享

以下是一篇关于在亚马逊上售卖违禁品导致封号的解封申诉信，客户把邮件发给亚马逊团队后，亚马逊在半小时内就解封了其账号。

(第一步：简单问候，列出涉事ASIN)

亲爱的亚马逊，您好，

最近我们收到一封来自你们团队的通知，通知中指出我们售卖了亚马逊禁售的商品，以下是相关产品的ASIN: XXX,XXX,XXX,XXX

Hello, dear Amazon,

Recently we received a notification from you, which indicates that we have uploaded the listing of "Restricted Products", here are the ASIN codes of these products:

ASIN: XXX, XXX, XXX, XXX

(第二步：自我检讨，分析原因，让亚马逊看到我们真诚的态度)

非常抱歉，我们在不了解亚马逊政策的情况下犯了这种低级错误，我们深刻反思后认为我们犯下这种错误的原因是：

1. 作为亚马逊新手卖家，还不太了解亚马逊关于禁售产品的政策，也没有主动去了解政策

2. 在上架listing之前没有查询相关的资料或者咨询亚马逊的专业客服，盲目地将禁售产品投放到市场

We are sorry that we made this stupid mistake without understanding policy of Amazon before uploading the listing, we have rethink this mistake profoundly these days and we found the reasons why we made this mistake:

1. As a new seller on Amazon, we didn't know much about Amazon's restricted products policy and we didn't learn the important policy proactively.

2. We didn't look up the related information or consult the professional Amazon service team before uploading the products, and we have launched the prohibited products on market blindly.

(第三步：知错就改，告诉亚马逊我们已采取的措施)

收到亚马逊的通知后，我们采取了以下措施进行挽救：

1. 第一时间通过亚马逊团队的帮助去查找了亚马逊禁售商品的相关信息详细了解亚马逊相关政策

2. 及时删除下架亚马逊的禁售产品

3. 停止向亚马逊发送禁售产品的库存的想法，杜绝售卖禁售产品

Once we received the notification from Amazon, we took these methods to make up for this mistake:

1. We have searched for "Restricted Products" and "Listing Restrictions" in Seller Help immediately with the help of Amazon team and we have learned the detailed policy of Amazon.

2. We have deleted the listings and products of Amazon's restricted and prohibited products promptly.

3. We stopped the plan of sending FBA inventory to Amazon and put an end to the sale of Amazon's restricted and prohibited products.

(第四步：未来的计划，避免再次犯错，这是申诉邮件中亚马逊最看重的一点)

但是我们的这些举措还不足以确保我们以后在亚马逊上的合规售卖，所以我们向亚马逊承诺我们以后不再售卖禁售产品：

1. 在新品开发阶段，我们不仅要了解目标市场的消费习惯，还要了解当地国家的法律和亚马逊的政策，严格遵守法律和政策，避免销售违规违法的禁售产品

2. 选择产品时，尽量避免液体，粉末，磁性产品等容易违规的产品，再也不会上架亚马逊列出的禁售产品，这包括但不限于XXX(导致这次封店的产品)等。

3. 在上架产品之前，我们会通过帮助页面查询禁售产品，并及时联系热情，专业，高效的亚马逊相关团队，了解最新的政策以及上架该产品需要的相关认证等，避免犯同样的错误。

4. 选择优质的产品供应商，严格检查产品质量，给亚马逊的买家提供更安全更优质的产品，以及更好的服务，增强他们对亚马逊的信心。

But these methods are not enough to maintain compliance of the future selling, so we promise Amazon the following plans that we won't sell Amazon's restricted and prohibited products in the future:

1. When we develop the new product, we not only need to research the consumption habits of the target market, but also need to study the laws of the local countries and Amazon's policy. We will obey the law and policy strictly and avoid selling restricted and prohibited products that violate laws and policy.

2. When we choose a product to sell, we will avoid these products such as liquid, powder, magnetic products and other products that may violate Amazon policy, and we won't upload Amazon's restricted and prohibited products anymore, including but not limited to XXXX.

3. Before uploading products, we will search for "Restricted Products" and "Listing Restrictions" in Seller Help and contact enthusiastic, professional and efficient Amazon Seller Support to know the newest policy and the necessary identification of products, which will help us to avoid to make the same mistake.

4. We will choose the best supplier of products and test the product quality strictly, and provide our customers the better quality products and the best customer service to boost their confidence of Amazon.

(第五步：强调这封邮件的目的，提醒亚马逊客服帮助我们解封账号)

真诚地希望您能给我们一次机会并恢复我们的亚马逊账号，我们一定会认真反思这次事件并总结经验，避免售卖禁售商品的情况再次发生，并合法合规的经营我们来之不易的亚马逊账号，给亚马逊买家提供更好的购物体验。

We sincerely hope you can give us a chance and restore our Amazon Sellers Account, we will reflect on this mistake seriously and learn from experience. We will avoid selling restricted and prohibited products again, we will ensure our behaviors and our products comply with all applicable laws and Amazon policies, and we will operate our hard-won Amazon account legally to provide a better shopping experience to every Amazon buyer!

真诚的，

XXX(店铺名)

Sincerely,

XXX

文章来源：语翼